Since its establishment, TRMAR has adopted the principle of offering quality products that facilitate and enrich the lives of its customers. Our company, which acts with the understanding of customer satisfaction and environmental awareness, defines the secret of its success as "quality products, superior sales force and effective after-sales services". This formula has never changed since our founding.
 
In all the markets we are in today, our relationships with our customers do not end with sales; On the contrary, it starts and continues with the purchase of our products. Our customer satisfaction model has become standard and shapes our policy that highlights our "Total Quality Principle" as the basis of being customer-oriented at the source of the work.
 
Today's increasing competitive conditions have made a long-term relationship between the business and the customer mandatory. Customer satisfaction and customer loyalty are two key concepts of success for businesses. "Customer Focus" forms the basis of TRMAR customer satisfaction policy. We constantly improve our processes in line with customer demands and expectations and aim to establish long-term relationships with our customers.

As TRMAR, we believe that sustainable success can only be achieved with high customer satisfaction and loyalty. We think that our organization and our customers deserve the best. For this reason, we constantly improve ourselves to ensure that TRMAR is the first choice of its customers.
 
TRMAR, which always puts its customers at the center of its activities, offers the best, most reliable cosmetics in the world, the newest equipment and the latest technologies to its customers first. With the mission of bringing world standards to Turkey and raising these standards even higher, it manages the feedback it receives from its customers in accordance with the following main principles.
 
TRMAR employees;
He knows that this institution exists for and thanks to the customers.
He knows that customers want to feel valued.
It strives to get to know customers and understand their characteristics, needs and expectations.
It is always ready to listen to its customers, deals with their problems and provides the necessary support for the solution.
It attaches importance to informing customers fully and on time. He/she takes care to ensure that the information is clear and understandable.
Explains the decisions taken by the company with their justifications.
He makes promises to his customers that he can keep and communicates honestly and openly.
It provides service by adhering to the principle of "confidentiality of customer information".
It aims to establish a long-term, fair and profitable relationship with its customers for both parties.
It provides quality service not only during the sale of products and services, but throughout the customer's entire relationship with the company.
Customer satisfaction is one of the most important elements for the present and future of our company and is as valuable as the quality of any service or product we offer. Unconditional Customer Satisfaction is the main principle of our customer service policy, and we carry out all our customer satisfaction efforts within the scope of this principle. In the light of our vision of being the SPA and Beauty equipment leader in Turkey, we strive to inform our customers accurately about our products and services and improve user experiences. In this way, we aim to proactively prevent any dissatisfaction that may arise. Any feedback from our customers is perceived as a gift by us. With our 25 years of experience and customer-oriented service, we use all the resources we have to transform this feedback into "customer satisfaction".
 
We always handle customer requests with our understanding of providing quality service. We constantly improve our processes by using the feedback we receive from all our stakeholders, especially our customers and employees, and by providing all the necessary resources to improve our products and services in line with our customers' expectations and needs. In parallel with our approach, all processes have been integrated with the management system, a structure that controls each other has been developed, and management targets are fed through this system.
 
We guarantee the quality of the service we provide, and take responsibility by evaluating our customers' complaints and requests fairly and objectively. We get to the root causes of complaints and suggestions and implement permanent improvements in our systems and processes. Our customers are our most important stakeholders, and satisfaction is the purpose of our work.